Refund policy

Return and refund policy

Return window
You have 30 days from the date of delivery to request a return. Returns are available on orders shipped within the United States.

Condition
Items can be opened and used, as long as they come back in like new condition with all components included.

How to start a return
Email info@lonerockconcepts.com with your order number. We’ll reply with return instructions. The customer pays return shipping.

Refunds
Once your return is received and inspected, approved refunds go to your original payment method within 10 business days. Your bank or card company may take additional time to post it. If more than 15 business days have passed since approval, contact us.

Non returnable items
Gift cards are final sale.

RotopaX products
RotopaX containers and mounts follow the same 30 day return policy, but they are returned to RotopaX instead of to Lone Rock Concepts. Email us first and we’ll send the return instructions for your item.

Damaged, defective or wrong items
Contact us right after delivery and we’ll make it right.

Exchanges
Email us first. Once the return is accepted and your refund is processed, place a new order for the item you want.

Lifetime warranty
Every Lone Rock Concepts product, including kits, adapters and parts, carries a lifetime warranty against defects on US orders. A defect is handled as a warranty claim, not a return, at no cost to you. Start a claim by sending photos through lonerockconcepts.com/pages/contact. RotopaX products are not covered by the Lone Rock Concepts warranty.