Shipping and Returns

Shipping
All orders over $55 ship free within the United States. Lone Rock Concepts products usually ship within one business day, and delivery takes 3 to 8 business days depending on location. Expedited shipping is available at checkout.

RotopaX containers and mounts ship directly from RotopaX, separately from Lone Rock Concepts products. An order with both arrives in more than one package.

Customers outside the United States are responsible for all duties and taxes, which are not included in the price at checkout.

Return window
You have 30 days from the date of delivery to request a return. Returns are available on orders shipped within the United States.

Condition
Items can be opened and used, as long as they come back in like new condition with all components included.

How to start a return
To start a return, visit our returns portal. Purchasers who opted in to Checkout+ at checkout will have free return shipping. Purchasers who opted out are responsible for all return shipping fees

Return Methods
When you start a return, you can choose a refund to your original payment method, store credit or an exchange. Once your return is received and inspected, approved refunds go to your original payment method within 10 business days. Your bank or card company may take additional time to post it. If more than 15 business days have passed since approval, contact us.

Non returnable items
Gift cards are final sale.

RotopaX products
RotopaX containers and mounts follow the same 30 day return policy, but they are returned to RotopaX instead of to Lone Rock Concepts.

Damaged, defective or wrong items
Start a return through our returns portal right after delivery, tell us the item arrived damaged, defective or wrong, and upload a photo of the item. We’ll review your request, and once it’s approved you’ll get a prepaid return shipping label.

Lifetime warranty
Every Lone Rock Concepts product, including kits, adapters and parts, carries a lifetime warranty against defects on US orders. A defect is handled as a warranty claim, not a return, at no cost to you. Start a claim through our claims portal. RotopaX products are not covered by the Lone Rock Concepts warranty.

Contact
Email: info@lonerockconcepts.com
Phone: (801) 382-8981
Support hours: Monday to Friday, 9 AM to 4 PM Mountain Time