FAQs
Frequently asked questions
1
How long until I receive my kit?
Typically your order will arrive 5-7 business days after it is placed.
2
How much is shipping going to be?
FREE! As of right now we are offering free shipping on all orders over $70.
3
How long will the battery last until it needs to be charged?
The battery life of our pumps is approximately 30 gallons or 30 days, whichever comes first.
4
Does the kit come with everything I need?
Yes. As long as you have the correct water container for the kit you selected, you will have everything you need when you receive your order.
5
Does the kit come with a warranty?
Yes! All of our kits come with a 90 day warranty. We do not see issues with 99% of our kits but if for some reason something isn't right just send us an email with pictures to info@lonerockconcepts.com and we will be sure to get you taken care of.
6
Does the kit include the water container?
No. None of our kits include a water container. They are only kits that attach to water containers you purchase separately.
7
Does the kit filter water as well?
No. Our kits are not currently designed to filter water, however we are looking at potential filtration options for the future.
8
I don't see a kit for my water container, will any of the kits work with mine?
Maybe. Some kits will work with containers not listed on the website. To know for sure send an email with pictures of the container you own to info@lonerockconcepts.com and we will be happy to inform you whether or not one of our kits will work with your water container.